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Troubleshooting single-user performance issues on a specific application




Symptoms
  • Unable to log in to the instance.
  • Instance is slow or sometimes unavailable.
  • Able to connect the instance but cannot authenticate or log in. 

  

Cause
  • No Internet connectivity.
  • Instance is going through scheduled down time. 
  • Network problems exist between the instance and the user.
  • Instance cannot connect to the Lightweight Directory Access Protocol (LDAP) server.  

 

Resolution

 To troubleshoot single-user performance issues on a specific application:

 

If the issue continues to exist after trying the steps in this article:

 

Additional Information

For more information on related topics, review the following ServiceNow product documentation pages:

For more topic related issues, review the following Knowledge Base article:

Article Information

Last Updated:2017-09-15 09:03:48
Published:2013-02-12