Cannot find an application record in the Application Menu module
Cannot find an application in the System Definition > Application Menu module.
By default, the Application Menu list excludes all inactive applications. If the searched application is set to Active = false, the application record will not appear.
The Application Menu module is used to modify the application and module listings in the application navigator. An application menu is a group of modules, or pages, that provide related information and functionality in a ServiceNow instance.
To view an inactive application record in the Application menu module, remove the Active = true filter to view all the modules. When the desired module has been identified, set the Active field to true.