View and kill active transaction

Administer the ServiceNow AI Platform > Maintaining and monitoring the ServiceNow AI Platform > Resolving platform performance issues >

Administrators can view active transactions and kill long-running transactions.

Role required: admin

This action is intended to stop background processes, such as scheduled jobs, and not user-initiated transactions.

If High Security Settings are enabled, elevate privileges to security_admin. Navigate to the appropriate Active Transactions module. To view and kill transactions on the current node for your instance, navigate to User Administration > Active Transactions . To view and kill transactions on all nodes for your instance, navigate to System Diagnostics > Active Transactions (All Nodes) .

Find the transaction that you want to stop. The process to display the transactions is included in the list. Don’t kill that process. Kill the transaction in one of the following ways: Select and hold (or right-click) the record and select Kill from the available options. Select the check box next to one or more records and select Kill from the Actions on selected rows drop-down menu.

Parent Topic: Transaction cancellation